DXi4800 Site Planning

The following licenses are pre-installed in your initial DXi4800 system order. For all pre-existing systems, license key certificates for the following options can be purchased.

Note: Veeam and DAE licenses for your DXi4800 are provided by a license key certificate. Licenses for these features are optional. They are factory installed if ordered with your system, but are not included by default.

Quantum’s DXi Accent software accelerates backups and reduces network bandwidth requirements by distributing deduplication between the backup server and DXi appliances. With DXi Accent, backup windows are reduced and network bottlenecks are eliminated.

To use DXi Accent, you must install the Quantum OST Client Plug-in on the media server. For information about installing the OST Plug-in and using DXi Accent, see OST Plugin Configuration.

Data-at-Rest Encryption uses Self Encrypting Drive (SED) technology to secure all data stored on the DXi4800. This includes file data and metadata, configuration files, and the DXi software and operating system. When Data-at-Rest Encryption is enabled, all hard drives in the DXi are paired with the disk controllers using encryption keys. After this, accessing data on the drives requires the same encryption keys and controllers that were used to write the data. This ensures that a drive that is physically removed from the DXi cannot be read using another system or device.

To enable Data-at-Rest Encryption, the feature must be licensed, and all of the drive controllers and hard drives (active and hot spares) in the DXi must support Self Encrypting Drive (SED) technology. A DXi4800 configuration with SED hard drives meets the requirements for Data-at-Rest Encryption.

DXi Cloud Share is a feature that is available in DXi4800 Software 4.9 and above. Cloud Share allows DXi systems to store deduplicated backup data sets to any S3 compliant public or private cloud; providing up to 70 times more efficient use of cloud storage space.

Nearly all standard four-post EIA 19” server racks are compatible with the DXi4800 rack mount kits.

See Rack Space Requirements in DXi4800 System Installation for system rack space requirements.

After hardware has been installed and initially configured, you are ready to use your DXi4800. The remote management console allows you to reconfigure your DXi4800 at any time.

You and other administrative users can always return to the remote management console to modify all DXi4800 settings, including network settings. Refer to the DXi4800 User’s Guide for additional information on initially configuring your DXi4800.

During network configuration, each individual interface on the DXi4800 can be configured as a subnet with its own network settings. Each physical Ethernet port can be configured as an interface. In addition, you can also create bonded interfaces (logical ports) consisting of two or more physical ports.

You can specify the type of traffic allowed on each interface (management, replication, or data). Alternately, you can allow any traffic type on an interface. In this case, the routing of different traffic types, as well as firewall capability, must be controlled using the network infrastructure (routers and switches) where the DXi4800 is connected.

Note: Each configured network interface requires its own set of network settings (IP address, network mask, and gateway).

For effective bonded network use, a properly configured network switch is required. A network switch is not supplied with the DXi4800. The DXi4800 bonding settings must match the switch settings. If the switch settings and the DXi4800 settings do not match, your system may become inaccessible through the switch.

The following firewall ports must be opened for correct function of the DXi4800.

Installation and integration of the DXi4800 system by Quantum is not required since the DXi4800 is customer installable and upgradeable. Quantum recommends that system installation be performed only by qualified network or system administrators who have a working knowledge of ISV setup and configuration.

If you want to purchase professional installation services, please contact your Quantum Sales representative to discuss installation services.

Phone support for the installation process is available via the Quantum support number for your area. Quantum World Wide phone support is as follows:

One-Year Warranty. Service Requests (SRs) can be submitted via Quantum's Online Service Request Form or telephone 24x7x365. SRs will receive a response no later than the next business day. Telephone support will include diagnosis of covered warranty issues and parts replacement. Replacement parts will be shipped within one business day of Quantum's determination that a replacement part is required. Customer will perform the replacement and return of all identified CRU (Customer Replaceable Unit) components. Identified FRU (Field Replaceable Unit) components will be replaced onsite by a Quantum Field Engineer or Authorized Service Provider, with a next business day onsite response. Onsite support is provided on a Next Business Day (excluding weekends, evenings and holidays) response following determination, by Quantum, that an onsite response is the right action to resolve the equipment or operational problem that led to the creation of the Service Request. Support includes the rights for the customer to receive new software releases applicable to registered equipment under this warranty.

Note: For DXi4800, all replaceable parts are defined as FRU components rather than CRU components.

Quantum’s Global Service organization is geared towards delivering the fastest possible response and root cause resolution, helping you maximize your backup investments, better manage processes, and make the best use of your resources. We ensure total customer satisfaction by providing comprehensive, responsive services on a worldwide basis.

Quantum service engineers are available around the world and are deployed to respond to onsite service demands. In addition, spare part depots are strategically located across the globe; service technicians have access to the parts and equipment necessary to maintain or repair your DXi4800.

Quantum Support Options

Quantum offers a variety of support options to meet a range of budget and availability requirements:

For more information about these service plans, visit www.quantum.com or contact your Quantum sales representative.

The Software Upgrade Utility can automatically check for software upgrades for your DXi system. If an upgrade is found, you can choose to download and install it to update your DXi to the latest software version.

Note: Automatic software downloads require that the DXi system has an Internet connection.

Quantum recommends configuring the Email Reports capability to automatically send XML-based reports to e-mail recipients.

The report represents a snapshot of the system information at the time the report is generated. Quantum recommends generating and saving a report before performing a software upgrade or reconfiguring the system.

Note: Cloud-Based Analytics (CBA) is the latest technology for ensuring world class support for Quantum DXi products.

For an overview of CBA Capabilities, see Enable and Disable Cloud-Based Analytics. To configure CBA for your system, complete the steps in Configure Cloud Based Analytics (CBA).

You can initiate (CBA) from the DXi GUI using the steps in Configure Cloud Based Analytics (CBA).

DXi Advanced Reporting, which is included on all DXi appliances, sets new standards for onboard intelligence by giving users a detailed view of internal appliance operations and provides them with years of backup and replication data for extended trend analysis. DXi Advanced Reporting reduces administration time, improves operations, streamlines performance tuning, and helps users maximize the value of their DXi appliances.

Quantum Vision™ management software provides industry-unique capabilities, giving IT departments global management of all their Quantum disk and tape systems from a single console. Vision’s centralized reporting and flexible trend analysis tools help users optimize system value by giving them automated, flexible access to the information they need to make proactive decisions concerning on-going system administration, dynamic capacity planning, and system-wide troubleshooting.